Understanding LMS Deactivation Timelines and Final Billing

What happens when an LMS is scheduled for deactivation?

When the LMS is scheduled for deactivation on a confirmed date, access is revoked on that date, the subscription continues until that date, and data is permanently deleted 45 days later.

When do access and deactivation take effect?

Access to the platform is removed on the confirmed deactivation date. The LMS is deactivated on that same date.

Example timeline

If the confirmed deactivation date is August 31:

1. Access is revoked on August 31
2. The LMS is deactivated on August 31
3. All user data and LMS data are permanently deleted 45 days after August 31

How does billing follow-up work after deactivation is scheduled?

The subscription continues until the deactivation date. In this timeline, two additional invoices are issued:

1. One on the first day of the month
2. Another on the first day of the following month

These invoices cover usage through the deactivation date.

What should finance or billing teams expect?

Finance teams should be informed of the billing cycle dates tied to the deactivation timeline so they can prepare for the remaining invoices and the end of service.

When is data deleted?

All data is permanently deleted from the system 45 days after the deactivation date.

What should teams do before deactivation?

Teams should complete their backup before the deactivation date if they need to keep course data or site structure for future reference.